Advanced Operations EngineerReducing Redundancy Increasing Efficiency

Network Automation Engineer / Network Transport Engineer / Network Surveillance Engineer

DISH Network / EchoStar / Boost Mobile | Denver, CO | July 2022 – Nov. 2024

• Began in frontline triage support for RF ORAN systems, rapidly identifying incidents, isolating root causes, and implementing immediate fixes.
• Accessed and configured Cisco IOS XR routers, analyzing logs and validating configurations to ensure optimal network performance.
• Maintained DHCP services and integrated IP/MAC assignments, reducing addressing errors and improving uptime.
• Leveraged advanced monitoring (Grafana, SolarWinds, Datadog) to proactively detect impairments, refine triage workflows, and shorten resolution times.
• Provided senior leadership with clear, timely updates and root cause analyses during outages, enabling data-driven decisions.
• Oversaw Samsung cell sites with Unified System Manager (USM), ensuring high-quality performance through proactive health checks.
• Developed Python-based automation scripts and ETL pipelines, reducing manual troubleshooting and accelerating fault isolation.
• Guided disaster recovery efforts and implemented rigorous change management processes, increasing network resilience and minimizing downtime.

Key Achievements:

• Reduced mean-time-to-repair by 30% through automation, asynchronous scripting, and improved triage protocols.
• Enhanced reliability by integrating automated health checks and immediate alerting dashboards.

Network Operations Center Technician

Comcast | Centennial, CO | June 2021 – July 2022

• Conducted real-time network triage using Zabbix, Meraki, and Fortinet, identifying anomalies and initiating swift resolutions.
• Managed switches, firewalls, and wireless APs, ensuring continuous service availability and security.
• Documented SOPs and coordinated with ISPs, improving the escalation process for persistent network issues.

Key Achievements:

• Streamlined incident response through standardized documentation and consistent adherence to triage best practices.
• Strengthened overall network security posture via proactive maintenance and optimization.

Advanced Repair Agent / Consultant

Geek Squad | Snellville, GA | June 2019 – May 2021

• Executed hands-on triage for hardware/software issues, including data recovery, virus removal, OS reinstallations, and component replacements.
• Certified in Apple repairs (iPhones, iPads, MacBooks), efficiently diagnosing and resolving complex hardware faults.
• Educated customers on preventive measures, increasing their confidence and reducing repeat issues.
• Managed repairs through Apple GSX and NOVA, ensuring transparent device tracking and timely updates.

Key Achievements:

• Accelerated repair turnaround times and boosted customer satisfaction through clear communication and consistent follow-up.

Enterprise Network Automation Framework

• Created asynchronous Python scripts to manage large-scale Cisco router fleets, minimizing manual interventions and downtime.
• Integrated robust error handling and secure credential management, bolstering operational efficiency and compliance.

Technologies: Python, asyncio, Cisco IOS, JSON

Network Health Monitoring System

• Architected AWS-integrated health-check systems for real-time performance insights and rapid triage.
• Implemented ETL pipelines to consolidate metrics, enabling proactive decision-making and better capacity planning.

Technologies: AWS, Python, pandas, ETL pipelines

Computer Programming (2 Years of Coursework Completed)

• Completed foundational coursework in software development, data structures, and algorithms.
• Continued self-directed learning in network programming, automation, and systems optimization.